DIAGNOSTICS & REPAIR ADVICE
For just $39.99, a Sears technician will remotely guide you through a diagnostic check to try to pinpoint the cause of the problem. If it's a simple repair, the tech will give you step-by-step instructions so you can fix it yourself—no need to schedule a repair visit.
PART DETAILS & COMPLETE REPAIR ESTIMATES
If the fix requires a repair part, the technician will tell you which part you need and how much it costs. If you decide you’d rather have the repair done for you, the tech can give you a total repair estimate, including labor and parts.
SCHEDULING REPAIRS
If you opt to have an in-person technician handle the repair, the virtual technician can set up the appointments. The virtual technician may have recommendations for parts you will need, and you can save time by ordering those parts through sears.com.
Sears Virtual Services Capabilities
Video chat with a repair technician for a 30-minute scheduled call to troubleshoot the appliance problem. No waiting for a service call.
Our technicians are manufacturer trained and have 10+ years of experience on average.
Book an appointment within a minute, for a date and time that fits your schedule.
Scheduling and Billing Details
After you book a virtual visit and provide payment details, we'll give you the phone number for your video chat with the expert technician. You won't be charged the $39.99 service fee until you initiate your video call with the technician.
Schedule A live call