We need to disclose that the virtual visit may not always reveal the exact problem. The technician may determine that the problem could be one of several issues and we won’t know until we actually inspect the appliance. This might result in more than one trip to the customer home. “Virtual call might not diagnose or resolve repair issues.”
Smart phone with data plan required for video appointment. Message and data rates may apply. Virtual appointment can be attempted with audio only connection, but the ability to accurately diagnosis the problem may be more limited without video capability. Must be present in your home next to appliance during virtual visit.
Additional charges apply to an in-home diagnostic or repair visit by a technician.