After you book a virtual visit and provide payment details, we'll give you the phone number for your virtual appointment with the expert technician. You won't be charged the $39.99 service fee until you initiate your call with the technician. To start your virtual visit on the booked date and time, be near the appliance and call on the provided phone number using your smart phone.
If you choose to use video, your technician will text you a link after you start your call. Standard provider message rates and taxes may apply. The link will allow one-way visibility to your device’s camera and you will need to remain on the line for audio.
If you would like to share pictures, you can attach them to the text message the technician will send. Standard provider message rates and taxes may apply.
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